- You mistyped your email address/entered a different one to your Zaxaa account email. Please check with the vendor as to which email address relates to your transaction ID (we do not have this information as it is not our product). If this is the issue, please contact Zaxaa who can sort this out for you.
- Your purchase may not have been credited to our Affiliate ID. Again, please check with the vendor as to which affiliate was credited with your purchase. If you have already purchased this product and not got our bonuses, you can still claim them by purchasing again – using our link and ensuring you clear your cookies immediately before clicking through to purchase with our link so that the sale is properly credited to our Affiliate ID.